You Can Be a Conflict Coach!

You Can Be a Conflict Coach!

Welcome back from the vortex of the holidays! Like many of you, I too had my fair share of heart-connected times and tenser family times. Much like our teams at work, our teams on the home front give us ample opportunity to do conflict well. One of the joys of my work...
Where’s the Music in Difficult Conversations?

Where’s the Music in Difficult Conversations?

Recently, I wrote about how no real good comes from conversations where everyone’s emotions are elevated. I likened it to two people doing a dance with their amygdala, the almond-shaped part of our brains that says things like: “Your hair is on fire! The roof is...
There’s Power in a Take a Break Card

There’s Power in a Take a Break Card

In my decades as a conflict resolver, there is one thing I am crystal clear on: When we are in the grips of overwhelm and fear or frustration and anger, our capacity to think clearly and to problem-solve simply evaporates! It’s not just my noticing either. This has...
Can We Shift From Situational Stress to Joy?

Can We Shift From Situational Stress to Joy?

There is a phenomenon known as “situational stress.” That’s as it sounds: when something stressful happens in our lives, in our environment or in society, it can cause us stress. Straightforward. Situational stress can be anything and the most stressful are the...