Where Is Your Focus?

Where Is Your Focus?

by | Feb 12, 2025 | Negotiation

I was talking with a friend recently who told me she thinks of herself as “lazy” when it comes to getting frustrated with people and their behaviours. I had noticed at a group gathering that she had been left out of an earlier event, and wondered if it was a pinch for...
You Can Be a Conflict Coach!

You Can Be a Conflict Coach!

by | Jan 13, 2025 | Negotiation

Welcome back from the vortex of the holidays! Like many of you, I too had my fair share of heart-connected times and tenser family times. Much like our teams at work, our teams on the home front give us ample opportunity to do conflict well. One of the joys of my work...
Where’s the Music in Difficult Conversations?

Where’s the Music in Difficult Conversations?

by | Dec 29, 2024 | Negotiation

Recently, I wrote about how no real good comes from conversations where everyone’s emotions are elevated. I likened it to two people doing a dance with their amygdala, the almond-shaped part of our brains that says things like: “Your hair is on fire! The roof is...
There’s Power in a Take a Break Card

There’s Power in a Take a Break Card

by | Dec 15, 2024 | Negotiation

In my decades as a conflict resolver, there is one thing I am crystal clear on: When we are in the grips of overwhelm and fear or frustration and anger, our capacity to think clearly and to problem-solve simply evaporates! It’s not just my noticing either. This has...