I come by conflict naturally. Growing up in urban Montreal, I was always the kid who was afraid of conflict. I remember the tanks rolling in during the FLQ crisis. I remember the war-time stories my mother told me. Conflict was scary!
At the same time I was willing to “take it on” if the cause was right. I was writing letters to the editor at 15, but afraid of the classroom bully. It wasn’t until my friend Marie-Josee told me in grade 10 that I didn’t need to run over every time the bully called my name, that I was finally free of her hold on me.
As you can see, I come by coaching naturally too - it worked for me!
Fast-forward a few years, I earned a Bacherlor's Degree in English Literature, and a Post-Graduate Diploma in Applied Linguistics (Teaching E.S.L.) - then flew off for to Japan for a year! Being in a culture which favours communal values over individual values was a great soup to be in.
I came back to Victoria and was part of the first Fringe Festival in Victoria in 1987. Soon after though, I moved to Edmonton, got married and found a job matching newly-arrived refugees to Canadian volunteers. This introduced me to many things, including training...
After a few years, I went on to be the key trainer for the local Volunteer Centre, travelling to small centres in Alberta with my message of how to recruit volunteers (manage better!).
By this time, I had heard of mediation and was intrigued. My adopted city of Edmonton had a fabulous community mediation program which I joined in 1993.
As part of the offering, we got 70 hours of training in mediation – some of it from Gordon Sloan - one of Canada's premier conflict resolution trainers.
I was in heaven! I learned that conflict doesn’t always have to be combative, end in misery or be avoided (my top strategies to that point).
I was full of hope.
Then I mediated my first case! I still remember my first co-mediator, Susan Sharpe and I trudging out on a snowy January evening to Millwoods in Edmonton.
I apparently spent most of the session with my legs securely wrapped around each other like a pretzel! I was scared. Here were these two sets of neighbours, who’d lived beside each other for years and they hated each other. What was I supposed to do?
From that rocky start, I went on to co-mediate a variety of community, civil claim and victim-offender mediation cases over the following 5 years. This time period culminated in a job share position running the Victim Offender Mediation Project (which later merged with Edmonton Community Mediation).
It was here that my colleague Ashley Daniel and I helped shepherd through a book written by Susan on Restorative Justice.
Soon after, I had a baby and my family and I moved to Victoria. I joined the teaching team at the Centre for Conflict Resolution at the Justice Institute - where I’ve been a Conflict Coach in their Mediation and Negotiation Program since 1998.
I’d been coaching for years as part of my professional responsibilities at the Justice Institute, but now here was a whole profession springing up!
I got my Coaching Certificate in 2005 from the Graduate School of Coaching, taking tele-classes taught directly with the founder of the profession Thomas Leonard.
After concentrating on coaching for a few years, opportunity knocked. I became part of the leadership coaching company, The Leaders Edge, in 2005 and through that experience, starting mediating again.
Since then, I’ve been balancing workplace mediation with leadership coaching (mostly by phone) and training (face-to-face or tele-classes). Together with my monthly newsletter HEN – and the miracle of the internet - I’ve been privileged to touch the lives of countless people in conflict around the world.